BT88 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and the rights you hold over your own data. Please read this document carefully before registering an account or submitting any personal information to BT88.
Before diving into the full policy, here are the six core principles that guide how BT88 handles your personal data.
BT88 ("we", "us", "our", "the Company") operates the online gaming platform accessible at bt88.buzz ("Platform", "Website"). BT88 is committed to safeguarding the privacy, confidentiality, and security of the personal information entrusted to us by our registered players and website visitors ("you", "the User", "the Player").
This Privacy Policy ("Policy") describes in detail the categories of personal data we collect when you interact with the BT88 platform, the purposes for which that data is processed, the parties with whom it may be shared, the security measures in place to protect it, and the rights you hold in relation to your own personal information.
By registering a BT88 account, making a deposit, or otherwise using the platform, you confirm that you have read and understood this Policy and consent to the collection, processing, and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy.
This Policy applies to all BT88 players and visitors, including those accessing the platform from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations where BT88's services are accessible.
For the purposes of this Policy, the following definitions shall apply:
BT88 collects personal data across several categories depending on the nature of your interaction with the platform. The table below provides a structured overview:
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Full name, date of birth, email address, phone number, residential address, username | Account registration |
| Identity Verification (KYC) | MyKad / passport scan, selfie with document, proof of address, source of funds documentation | KYC process prior to first withdrawal |
| Financial Data | Payment method details (e-wallet account ID, bank name, last 4 digits of card), transaction history, deposit and withdrawal amounts in MYR | Deposit or withdrawal transactions |
| Gaming Activity | Wager history, game sessions, bet amounts, bonus usage, win/loss records | Platform use |
| Technical & Device Data | IP address, browser type and version, operating system, device type, session timestamps, referring URL | Automatic collection on platform access |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Responsible Gambling Data | Deposit limits set, cooling-off periods, self-exclusion requests, session time settings | Use of responsible gambling tools |
Sensitive Data: BT88 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where required by law or expressly consented to by you in writing.
BT88 collects personal data through the following primary channels:
You provide personal data directly when you register an account, complete KYC verification, make deposits or withdrawal requests, use our live chat support, or respond to surveys and promotional communications. All fields marked as mandatory during registration are required to provide the BT88 service.
When you access the BT88 platform, our servers and analytics infrastructure automatically record technical data including your IP address, browser fingerprint, device identifiers, and session activity. This data is used primarily for security monitoring, fraud detection, and platform performance optimisation.
BT88 uses first-party and third-party cookies, web beacons, and similar tracking technologies to maintain session state, remember user preferences, and gather aggregate analytics. Details are provided in Section 8 of this Policy.
In certain circumstances, BT88 may receive personal data about you from third parties, including identity verification service providers (for KYC purposes), payment processors (Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, DuitNow, FPX, and cryptocurrency network providers), and fraud prevention agencies. Such data is used exclusively for the purposes described in this Policy.
BT88 processes your personal data under one or more of the following lawful bases:
BT88 processes your personal data for the following specific purposes:
To create, maintain, and manage your BT88 account, including processing login requests, updating account settings, managing your wallet balance, and communicating account-related notifications (including security alerts, transaction confirmations, and policy updates).
To verify your identity and age (minimum 21 years) in compliance with BT88's international gaming licence requirements and applicable anti-money laundering obligations. KYC verification is mandatory before the first withdrawal is processed and may be repeated for subsequent large transactions.
To process your deposit and withdrawal requests through your chosen payment channel — whether that is Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow QR, FPX bank transfer, or cryptocurrency networks (BTC, ETH, USDT, BNB). Financial transaction records are retained in accordance with applicable AML and financial record-keeping requirements.
To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, use of automated betting software, and other prohibited conduct as defined in our Terms & Conditions. Automated fraud detection systems analyse account and transaction patterns in real time.
To operate BT88's responsible gambling programme, including applying deposit limits and loss limits you have set, enforcing self-exclusion periods, triggering session time reminders, and monitoring account patterns for signs of problem gambling behaviour that may warrant a welfare check or outreach by our support team.
To respond to your enquiries, complaints, and requests submitted via live chat, email, or other support channels. Support correspondence is retained to enable continuity of service and to resolve disputes.
To comply with BT88's legal obligations under its international gaming licence, applicable anti-money laundering and counter-terrorism financing legislation, and any lawful requests from competent regulatory authorities or law enforcement agencies.
BT88 does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below, and only to the extent strictly necessary:
To process your financial transactions, BT88 shares necessary payment data with payment processors including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, and FPX bank transfer operators, as well as cryptocurrency network providers. These parties act as independent data controllers for their own systems and are subject to their own privacy policies and applicable financial regulations.
BT88 works with authorised third-party KYC and identity verification service providers to process identity documents submitted during the KYC process. These providers operate under strict data processing agreements and are not permitted to use your KYC data for any purpose other than identity verification on behalf of BT88.
BT88 may disclose personal data to competent regulatory authorities, licensing bodies, financial intelligence units, or law enforcement agencies where required to do so by law, by its gaming licence conditions, or upon receipt of a lawful request or court order. In such circumstances, BT88 will disclose only the minimum data necessary to fulfil the legal obligation.
BT88 uses third-party providers for platform hosting, cloud storage, cybersecurity monitoring, and analytics. These providers act as data processors under written data processing agreements and are contractually prohibited from using your personal data for any purpose other than providing services to BT88.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of BT88's assets, personal data held by BT88 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material changes to this Privacy Policy resulting from the transaction.
No unauthorised third-party sharing: Under no circumstances does BT88 share your personal data with advertisers, data brokers, or any third party for commercial profiling or marketing purposes without your explicit consent.
BT88 uses cookies and similar tracking technologies on the bt88.buzz website to provide functionality, maintain security, and understand how players interact with the platform. The following categories of cookies are used:
These cookies are essential for the operation of the BT88 platform and cannot be disabled without affecting core functionality. They include session cookies that maintain your logged-in state, CSRF protection tokens, and load-balancing cookies. No consent is required for strictly necessary cookies as they are required to deliver the service you have requested.
Functional cookies enable BT88 to remember your preferences and personalise your experience — for example, remembering your preferred language, currency display, and game lobby layout. These cookies do not track your activity across other websites.
BT88 uses first-party analytics to understand aggregate patterns in how players use the platform — such as which pages are visited most frequently and where players encounter errors. This data is collected in anonymised, aggregated form and is used solely for platform improvement purposes.
Security cookies support BT88's fraud detection and account security infrastructure, including device fingerprinting for suspicious login detection and automated bot prevention.
You may control cookie settings through your browser. Disabling certain cookies may affect your experience on the BT88 platform. Note that strictly necessary cookies cannot be disabled through browser settings without preventing access to core functionality.
BT88 retains personal data for the periods set out below. After the applicable retention period, personal data is either securely deleted using industry-standard erasure protocols or anonymised such that it can no longer be linked to any individual.
Right to Erasure: Subject to applicable legal and regulatory retention obligations, you may request deletion of your personal data. Please note that BT88 may be required by law to retain certain categories of data even following an erasure request.
BT88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. These measures include:
Notwithstanding these measures, no method of data transmission over the internet or electronic storage is 100% secure. Players are encouraged to use strong, unique passwords for their BT88 accounts and to enable two-factor authentication as an additional layer of protection.
Subject to applicable law and the exemptions set out in this Policy, you hold the following rights in relation to the personal data BT88 holds about you. To exercise any of these rights, please contact our Data Protection team via the channels described in Section 15.
You have the right to obtain confirmation of whether BT88 holds personal data about you, and to receive a copy of that data along with information about how it is processed.
You have the right to request correction of any personal data held by BT88 that is inaccurate, incomplete, or out of date. You may update certain details directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to BT88's legal retention obligations.
You may request that BT88 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of the data, or while an objection to processing is being considered.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
Where processing is based on legitimate interests, you have the right to object to that processing. BT88 will cease the processing unless it can demonstrate compelling legitimate grounds that override your interests.
BT88 will respond to all privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it. BT88 may request proof of identity before processing a privacy rights request to prevent unauthorised access to your personal data.
The BT88 platform is strictly intended for adults aged 21 years and above. BT88 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of BT88's KYC process, and accounts found to have been registered by individuals under 21 will be immediately closed, with all associated data scheduled for deletion in accordance with this Policy and applicable law.
If BT88 becomes aware that personal data has been inadvertently collected from a person under the age of 21, we will take immediate steps to delete that data from our systems. If you believe that BT88 may hold personal data relating to a minor, please contact us immediately using the details provided in Section 15.
21+ Only. BT88 is a gaming platform for adults. If you are under 21 years of age, you must not register, deposit, or use the BT88 platform in any capacity.
As an internationally licensed gaming operator, BT88 may transfer your personal data to service providers and infrastructure partners located outside Malaysia. All such transfers are governed by appropriate data transfer mechanisms to ensure that your personal data receives a level of protection consistent with applicable data protection principles, including:
For specific information about the countries to which your data may be transferred, or the safeguards applicable to those transfers, please contact BT88's Data Protection team using the contact details in Section 15.
BT88 reserves the right to update, amend, or replace this Privacy Policy at any time in response to changes in applicable law, regulatory requirements, our data processing practices, or the services we provide. The date of the most recent revision is displayed at the top of this Policy.
Where changes to this Policy are material — for example, where BT88 begins processing personal data for a new purpose not previously disclosed, or where a significant change is made to how we share data — BT88 will provide registered players with advance notice via email or a prominent notice on the platform at least 14 days before the changes take effect.
Your continued use of the BT88 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes. If you do not accept any changes, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by BT88, please contact us through the following channels. For all data subject rights requests, please include your registered email address and a clear description of your request so we can process it efficiently.
Available 24/7 via the chat widget on the BT88 platform. For privacy enquiries, please state "Data Protection Request" at the start of your message to ensure immediate routing to the relevant team.
Email your data protection enquiry to: [email protected]. Please include "Privacy Policy Request" in the subject line. Responses are issued within 30 calendar days.
BT88 takes all privacy-related enquiries seriously and will acknowledge your request within 3 business days, with a substantive response issued within 30 calendar days. Where your request is complex or involves a large volume of data, we may notify you of an extension to the 30-day period in accordance with applicable law.
Privacy and transparency are just one part of what makes BT88 Malaysia's most trusted gaming platform. Explore the full site or review our other policy documents.
For players aged 21 and above only. Please gamble responsibly.